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E-Bike·4 min read

Pacific Coast E-Bike Fleet Extends Range and Rider Comfort

Overview

A West Coast bike-share operator deployed a fleet of NATVRAL-equipped e-bikes across urban and suburban routes. The deployment targeted measurable improvements in rider satisfaction and battery efficiency for their 12,000+ monthly trips.

Challenge

Urban e-bike fleets serve riders of widely varying size, experience, and riding style. Fixed ergonomic setups lead to discomfort on longer rides and inefficient power delivery, reducing both rider satisfaction scores and effective battery range per charge cycle.

Solution

NATVRAL®’s adaptive system was integrated into the fleet’s shared e-bikes, automatically adjusting to each rider within the first minutes of a trip. The system optimized power delivery based on rider input patterns, improving both comfort and energy efficiency without requiring any setup from the rider.

Results

01

18% improvement in effective battery range per charge

02

Rider satisfaction scores increased from 3.8 to 4.6 out of 5

03

Maintenance calls related to ergonomic complaints dropped by 40%

04

Operator expanded NATVRAL-equipped fleet by 60% in year two

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